PK33 Privacy Policy — Your Data, Protected

pk33 is committed to protecting the privacy of every player who uses our platform. We understand that when you share your personal information with us, you are placing trust in pk33 to handle it responsibly. This Privacy Policy sets out exactly how we honour that trust.

This policy applies to all personal data collected through the pk33 website at pk33.live, the pk33 mobile app, and any communications between you and pk33 support. It covers data collected during registration, during gameplay, during financial transactions, and through your general use of the platform.

pk33 collects personal data in several ways — directly from you when you register or contact support, automatically when you use the platform, and from third-party payment providers when you make a deposit or withdrawal. The table below summarises the categories of data we collect and the source of each.

pk33 uses the personal data we collect for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reasons it was originally collected. The main purposes for which pk33 processes your personal data are:

• To create and manage your pk33 account, including verifying your identity and age during registration.
• To process your deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate financial records.
• To verify your identity during the KYC process as required to comply with anti-money laundering obligations.
• To provide customer support and respond to your queries, complaints, and requests.
• To detect, investigate, and prevent fraud, bonus abuse, money laundering, and other prohibited activities.
• To personalise your experience on the pk33 platform, including recommending games and promotions relevant to your preferences.
• To send you account-related communications such as deposit confirmations, withdrawal notifications, and security alerts.
• To send you promotional communications about pk33 bonuses and offers — only if you have opted in to receive them.
• To monitor and improve the performance, security, and functionality of the pk33 platform.
• To comply with legal and regulatory obligations applicable to pk33 as an online gaming operator.

pk33 will never use your personal data to make automated decisions that have a significant legal or similarly significant effect on you without first giving you the opportunity to request human review of that decision.

pk33 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contract performance: Processing your registration data, financial data, and gameplay data is necessary to provide the pk33 service you have signed up for.
• Legal obligation: Processing your identity and financial data for KYC and anti-money laundering purposes is required by law.
• Legitimate interests: Processing technical data and gameplay data to detect fraud, improve the platform, and ensure security is in the legitimate interests of pk33 and its players.
• Consent: Sending you promotional emails and push notifications about pk33 bonuses and offers is based on your explicit consent, which you can withdraw at any time.

pk33 does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose:

• Payment providers: We share your financial data with bKash, Nagad, and Rocket solely to process your deposits and withdrawals. These providers have their own privacy policies and are responsible for the data they process.
• Identity verification services: We may share your identity documents with third-party KYC verification providers to complete the account verification process.
• Fraud prevention services: We may share technical and gameplay data with fraud detection partners to identify and prevent fraudulent activity on the platform.
• Legal authorities: We may disclose your personal data to law enforcement, regulatory bodies, or courts if required to do so by law or in response to a valid legal request.
• Business transfers: In the event that pk33 is acquired by or merged with another company, your personal data may be transferred to the new owner as part of that transaction. You will be notified of any such transfer.

pk33 retains your personal data for as long as your account is active and for a period after account closure as required by our legal and regulatory obligations. The specific retention periods for different categories of data are as follows:

• Account and identity data is retained for a minimum of five years after account closure to comply with anti-money laundering regulations.
• Financial transaction records are retained for a minimum of five years after the date of the transaction.
• Gameplay data is retained for three years after your last login to the pk33 platform.
• Customer support communications are retained for two years after the date of the communication.
• Technical and device data collected through cookies is retained for up to 12 months.

Once the applicable retention period has expired, pk33 will securely delete or anonymise your personal data so that it can no longer be linked back to you. If you request deletion of your data before the retention period has expired, we will delete all data that we are not legally required to retain and inform you of any data we must keep and the reason why.

As a pk33 player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting pk33 support at [email protected]. We will respond to all requests within 30 days.

pk33 uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. A cookie is a small text file that is stored on your device when you visit pk33. The cookies we use fall into the following categories:

• Essential cookies: These are required for the pk33 platform to function. They keep you logged in, maintain your session, and remember your security preferences. You cannot opt out of essential cookies without stopping use of the platform.
• Functional cookies: These remember your preferences such as language settings, game display options, and notification preferences to personalise your experience.
• Analytics cookies: These help us understand how players use pk33 — which pages are visited most, where players spend the most time, and where technical issues occur. This data is used in aggregate and is not linked to individual players.
• Security cookies: These help us detect and prevent fraudulent activity, bot traffic, and unauthorised access attempts on the pk33 platform.

pk33 does not use third-party advertising cookies or allow external advertising networks to place cookies on the pk33 platform. You can manage or delete cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the pk33 platform.

pk33 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and pk33 servers.
• Encrypted storage of all sensitive personal and financial data on pk33 servers.
• Strict access controls ensuring that only authorised pk33 staff can access player data, and only to the extent necessary for their role.
• Regular security audits and penetration testing of the pk33 platform and infrastructure.
• Two-factor authentication available for all player accounts to add an extra layer of login security.
• Automated monitoring systems that detect and alert on suspicious access patterns and potential data breaches.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, pk33 will notify you as soon as reasonably practicable and will take immediate steps to contain and remediate the breach.

pk33 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register for a pk33 account or use the pk33 platform in any way.

If pk33 discovers that personal data has been collected from a person under the age of 18, we will immediately close the associated account, void all balances and winnings, and delete the personal data from our systems. If you believe that a minor has registered a pk33 account, please contact us immediately at [email protected].

The pk33 platform may contain links to third-party websites or services — for example, links to payment provider websites. This Privacy Policy applies only to the pk33 platform and does not cover the privacy practices of any third-party websites. pk33 is not responsible for the content or privacy practices of any external sites.

We recommend that you read the privacy policy of any third-party website you visit before providing any personal information. If you access a payment provider's website through pk33, your use of that website is governed by the payment provider's own terms and privacy policy.

pk33 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, we will notify registered players via email or an in-platform notification and update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how pk33 is protecting your personal data. Continued use of the pk33 platform after an updated Privacy Policy has been published constitutes your acceptance of the changes.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pk33 handles your personal data, please get in touch with our support team. We take all privacy-related queries seriously and will respond promptly.

• Email: [email protected] — use the subject line "Privacy Query" for fastest routing.
• Live Chat: Available 24/7 directly from the pk33 platform — look for the chat icon in the bottom right corner of any page.
• Data Rights Requests: Email [email protected] with the subject line "Data Rights Request" and describe what you would like us to do. We will respond within 30 days.